FAQ

QuestionWhat do you require to be able to begin a project?

AnswerWe need our clients to provide us all necessary information depending on the purpose and requirements of the project such as schematic concepts, lot plan, design considerations, space planning, finishes, details, specifications, some documents, references and anything that we need to be able to start and complete the project.
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QuestionWhy should we trust your company with our trade designs, custom details, theme concepts, special methodology, data and other information?

AnswerOur company keeps your information private. We manage and employ people in our own remote production office in the Philippines. We have total control of our operation and we do not sub-contract projects to third parties nor freelancers to be able to ensure privacy and product quality. Please check-out our privacy policy page.
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QuestionWould you sign a Non-Disclosure Agreement?

AnswerYes, we are willing to sign this agreement for our client's privacy and peace of mind.
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QuestionHow much volume of work can you handle?

AnswerOur company is backed-up by a group of architects and engineers with great skills capable of handling work pressure and meeting project deadlines. Also, we could set-up in groups to work on a specific project if needed. Still we have a database of skilled applicants and so we have some room for expansion.
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QuestionWhat is our form of communication and how do you keep us updated of the project status?

AnswerWe keep both communications open through phone all the time and check emails regularly every hour. We submit daily reports through email provided by our clients to keep them updated and informed in case of changes and revisions due to possible conflicts.
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QuestionWhat are your terms and mode of payment?

AnswerFor registered companies, we require purchase order (P.O.) before commencement of project. For some clients and individuals, we may ask for a 50% down payment, 25% progress billing, and 25% retention fee depending on the time frame of the project. We accept PayPal, Western Union, bank transfers, and company checks (local only).
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QuestionDo you charge additional fees for revisions and some changes with regards to the project?

AnswerWe do not charge additional fees if the changes are minimal and may take only about an hour of work. But in some major revisions that may exceed more than a couple of hour worth of time, some extra fees may apply.
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